Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.

This Cookie Policy explains how FreshRent Ltd ("we", "our", or "us") uses cookies and similar technologies on our website freshrent.co.uk and our application app.freshrent.co.uk (the "Service").

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies as the Service would not work without them.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use.

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve our Service.

2.4 Marketing Cookies

These cookies may be set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

• Stripe: For secure payment processing
• Google Analytics: For website analytics (with IP anonymisation)
• Intercom/Support: For customer support chat
• CloudFlare: For security and performance

4. Cookie Duration

Cookies can be either session cookies or persistent cookies:

• Session cookies: These are temporary and are deleted when you close your browser
• Persistent cookies: These remain on your device for a set period or until you delete them

Our essential cookies typically expire within 24 hours to 30 days. Analytics cookies may persist for up to 2 years.

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most browsers allow you to manage cookie preferences. You can set your browser to refuse cookies or delete certain cookies. Here are links to cookie management for common browsers:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy, Search, and Services → Cookies

5.2 Cookie Consent

When you first visit our Service, you will be presented with a cookie banner allowing you to accept or customise your cookie preferences for non-essential cookies.

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: tools.google.com/dlpage/gaoptout
• General opt-out: youronlinechoices.eu

6. Impact of Disabling Cookies

If you disable or decline cookies, some parts of our Service may become inaccessible or not function properly. For example:

• You may not be able to log in or stay logged in
• Your preferences may not be saved
• Some features may not work as expected

7. Similar Technologies

In addition to cookies, we may use similar technologies including:

• Local Storage: For storing data locally in your browser
• Session Storage: For temporary data during your browsing session
• Pixels/Web Beacons: Small graphics used for analytics

These technologies are subject to the same controls as cookies.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: privacy@freshrent.co.uk
Address: FreshRent Ltd, 123 Property Lane, London, EC1A 1AA